Skip to main content

Conflict Management

ID : 10824   
« back to classes page
There is not a team in the world that doesn’t experience conflict.  Whether in a sporting or a business arena, on a personal level or professional level, conflict comes in all shapes and sizes. Sometimes you see it coming and sometimes it just blows up out of nowhere.  We all experience it.  Conflict is normal. It is how we handle or manage the conflict that makes a difference.  Critical to resolving any conflict is the ability to develop an understanding of, and a trust in, shared goals. It requires openness, discipline, and creativity. Showing respect for others enables people to work towards a mutual goal. 

Over the course of this class you will:
  • understand what conflict is and how it can escalate
  • recognize the five most common conflict resolution styles and when to use them
  • learn ways to increase positive information flow through non-verbal and verbal communication skills
  • develop effective techniques for intervention strategies
  • learn how to strengthen staff trust and morale
  • become more confident in your ability to manage conflicts to enhance productivity and performance
  • learn seven steps to ironing things out
It is essential for us to accept conflict in order to have healthy relationships.  When we  learn to react to conflict using effective conflict resolution processes we get the courage to deal with it without hesitation! 

Class Details

1 Sessions

To Be Determined

Susan Aysenne 

CEUs : 0.8



Registration Closes On
Tuesday, March 26, 2019 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s) Instructional Method
3/26/2019 Tue 8:00 AM - 5:00 PM Lafayette, To Be Determined  Map, Room: TBD - 1 Susan Aysenne  ClassRoom